- From the publishers of
- GPonline.com
- MIMS
- MIMS Learning
Supporting best practice in leadership, management and finance
A-Z of practice management
Key practice management information detailed below in a useful A-Z format.
Recommended
Accessible information standard
ARRS
-
The additional roles reimbursement scheme (ARRS) 2023/24
-
Funding for the additional roles reimbursement scheme (ARRS) 2022/23
-
How to make the most of your ARRS roles
-
Induction checklist for staff working across the PCN
-
How to make the most of physiotherapists in general practice
-
How to make the most of your practice pharmacist
-
How to make the most of your social prescriber
-
How to make the most of your pharmacy technician
-
How social prescribing can help practices and PCNs tackle workload
-
Video: Social prescribing - all your questions answered
-
Employing paramedics in general practice
-
Could physician associates help your practice?
-
Should we employ a GP assistant?
Business continuity
Complaints
-
Managing patient complaints
-
How to use patient complaints to improve your services
-
Saying sorry - the duty of candour in general practice
-
Best practice when handling a complaint - medico-legal advice
-
Timeframes for responding to patient complaints
-
Supporting staff through a complaint
-
Most common reasons for complaints in general practice
CQC inspection
-
CQC annual checklist
-
How the CQC's regulatory approach is changing
-
Preparing for a CQC inspection - what happens on inspection day
-
Evidence to demonstrate how your practice meets the CQC's key lines of enquiry
-
Policies to check ahead of a CQC inspection - a checklist
-
Preparing your staff for a CQC inspection
-
Ensuring your HR records are ready for a CQC inspection
-
Preparing for a CQC inspection: Practice walkthrough checklist
-
Paperwork to prepare for your CQC inspection - a checklist
Data security
-
Data Protection and Security Toolkit checklist
-
Downloadable policy: Data security policy template
-
BMA guidance on subject access requests
-
Understanding the GDPR: Lawful processing of personal data
-
Understanding the GDPR: Accountability and data breaches
-
Online access to patient records - medico-legal advice
-
Tips on data protection
-
How the Freedom of Information Act applies to GP practices
-
Practice dilemma: Dealing with a patient's data protection concerns
Enhanced services
-
Weight management enhanced service protocol template
-
Weight management enhanced service for 2023/24 details
-
Maximising income from the weight management ES
-
Improving care for patients with learning disabilities – a checklist
-
Learning disabilities enhanced service 2023/24
-
Autumn COVID-19 enhanced service details 2023/24
-
Flu vaccination enhanced services 2023/24
Flu
NHS Health Checks
Health & safety
-
Health and safety checklist
-
Health and safety: Risk assessment downloadable template
-
Incident reporting in general practice
-
Infection prevention and control policy - advice for GP practices
-
Infection control audit template
-
Infection control in general practice – walkthrough checklist
-
Reducing workplace risk for all staff during COVID-19: A checklist
-
Risk assessments for staff vulnerable to COVID-19
-
Guide to remote working: The practice’s responsibilities
HR
-
Resources to help support staff wellbeing
-
How to write a training plan for your practice and PCN
-
How to manage your staff budget
-
Templates for general practice job descriptions
-
Your HR questions: How to handle flexible working requests
-
New employee checklist for GP practices
-
Using and updating job descriptions
-
Staff induction checklist
Infection prevention and control
IT
Job descriptions
-
Job description: Administrator
-
Job description: Practice manager
-
Job description: Medical receptionist
-
Job description: Healthcare assistant
-
Job description: Practice nurse
-
Job description: Salaried GP
-
Job description: Advanced nurse practitioner
-
Job description: GP partner
-
Job description: Advanced paramedic practitioner
-
Job description: Senior practice-based clinical pharmacist
-
Job description: Practice-based clinical pharmacist
-
Job description: Data quality/IT manager job description
-
Job description: Medical secretary
-
Job description: Assistant practice manager
-
Job description: Physician associate
-
Job description: Pharmacy technician
-
Primary care networks: Clinical pharmacist role description
-
Primary care networks: Social prescribing link worker role description
Locums
-
Demonstrating that your GP locums are self-employed
-
Agreeing terms and conditions with GP locums
-
Preparing for a new locum GP - a checklist
-
Essential information your GP locums need to know - a checklist
-
Preparing GP locums to make home visits - a checklist
-
Making the most of your GP locum
-
Remote working for locum GPs
-
Locum Rates 2021: locums booked directly by practices
Mergers
Online services
-
Patient access to records – a checklist (updated)
-
Online access to patient records - medico-legal advice
-
Proxy access to online patient records - updated
-
Redacting information from medical records - medico-legal advice
-
Conducting online patient consultations safely
-
New guides to help people with disabilities access GP online services
-
Online access to patient records - a checklist
Patient involvement/communication
Patient registration/Patient list
Pensions
PCNs
-
Details of the Investment and Impact Fund 2022/23
-
How practices can deliver the PCN care home service specification
-
PCN service requirements: Tackling neighbourhood health inequalities
-
PCN service requirements: CVD prevention and diagnosis
-
Collaborating across your PCN on policies and processes
-
Collaborating across your PCN on staff issues
-
How to meet PCN sustainability targets on inhaler switching
-
How to become a PCN learning environment
-
Working towards PCN targets on lipid lowering
-
Providing enhanced health in care homes
-
How to meet PCN requirements on structured medication reviews
-
What does the Fuller stocktake mean for general practice in England?
Premises
-
Understanding premises payments
-
Managing your building maintenance responsibilities in leased premises
-
How can practices reduce their service charge liabilities?
-
What is involved in a sale and leaseback transaction?
-
4 tips to ensure you are making the most of your premises
-
When do practices require a lease?
-
How to appeal your notional rent
Private work
QOF
-
Getting back on track with QOF work
-
How to best organise QOF annual reviews
-
How prevalence affects your QOF income
-
QOF Prevalence Check 2023: Neurology and mental health domains
-
QOF Prevalence Check 2023: Respiratory domains
-
QOF Prevalence Check 2023: Musculoskeletal domains
-
QOF Prevalence Check 2023: High dependency and other long-term conditions
-
QOF Prevalence Check 2023: Cardiovascular domains
-
QOF Prevalence Check 2023: Lifestyle domain
-
QOF QI module: Optimising demand and capacity in general practice
-
QOF QI checklist: Workforce and wellbeing
Recruitment
-
Staff recruitment: Advertising a vacancy, shortlisting and interviewing
-
Writing a person specification: a key to effective recruitment
-
Using and updating job descriptions
-
Templates for general practice job descriptions
-
How to present your practice to prospective partners
-
New employee checklist for GP practices
-
Staff induction checklist
-
Avoid the pitfalls of employment references
Safeguarding
Significant event analysis
Sustainability
Time management
Vaccination and immunisation
Quick links
-
GP Fees Database
Private and professional fees for GP work and NHS payment information
-
Locum Rates
Regional breakdown of average rates charged by locum GPs
-
QOF Prevalence Check
Interactive tables to compare disease prevalence in your practice with your ICB and PCN
-
Job description templates
Key job descriptions to download and adapt for use in your practice
-
A-Z of practice management
Advice on key practice management tasks listed in a handy A-Z format
-
CQC inspection
Advice and checklists to help you prepare for an inspection