Staff and HR issues relevant to a CQC inspection

Practices' HR and employment processes will be checked during a CQC inspection, including DBS check procedures, whether staff have clear roles and responsbilities that fall within their level of competence and whether the practice supports staff learning and development.

Many aspects of HR and staff management will be relevant to a CQC inspection, not least whether staff have the appropriate skills, abilities and employer support to carry out the role they are undertaking.

The information within this section of CQC Essentials aims to clarify who requires a DBS check, what practices should do regarding immunisation of their staff and the importance of practice induction packs.

There is also advice on management of specific staff groups, including information about their roles, responsibilties and level of training. This includes practice nurses, healthcare assistants, advanced nurse practitioners and GP locums, along with information on nurse revalidation.

HR processes

  • Immunisation of healthcare staff
    The CQC expects practice to ensure that staff receive the appropriate immunisations according to the roles that they undertake.
  • Practice induction packs
    During an inspection, the CQC will check practice's arrangements for ensuring its policies and procedures are communicated to staff and implemented effectively - a practice induction pack could form part of this.
  • SMARTcards
    NHS providers are required to obtain proof of identity (with a recent photograph) when recruiting staff, the CQC will accept SMARTcards as proof of ID when assessing whether practices meet this requirement.

Training and education

Management of different staff groups

  • GP locums
    In its inspections of GP practices, the CQC asks whether staff have the skills, knowledge and experience to deliver effective care and treatment - this includes temporary staff and GP locums.
  • Healthcare assistants in general practice
    Practices should be prepared to demonstrate how they have trained HCAs for all aspects of their role and assessed their competence during a CQC inspection. This article highlights the tasks HCAs can undertake and explains how the Care Certificat standards apply to general practice.
  • Practice nurses
    CQC inspectors will consider whether staff have the skills, knowledge and experience to deliver effective care and treatment. This article sets out what this might involve for practice nurses.
  • Nurse revalidation
    CQC inspectors will ask GP practices how they support their nurses to meet the requirements of registration with their professional body. From April 2016, this will include nurse revalidation.

More CQC resources

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