Patient participation group annual checklist

This annual checklist is designed to help practices review the work their PPG is doing and make sure their processes are working effectively.

• Download the checklist as a Word document here.

You can find more advice on how to make the most of your PPG here.

Checklist

• Do you have a clinical champion from the practice?

• Agree schedule of meetings for the year and schedule time for pre-meets in order to ensure actions coming out of meetings are completed.

• Schedule time for strategic planning. Consider the following:
  
  • What are the main aims of PPG – what do you want to achieve?
  • What are some key areas of patient education that could be of benefit and what speakers could you find?
  • How could being part of a PCN help? Can PPG activity be shared across the network?
  • What has worked well and less well in the past – what do you want to encourage more of? What do you want to avoid?

• Do you have a chair, or do you need to recruit a new one? This could be clinician or practice manager or a patient.
• Is a steering group is needed?
• Are your terms of reference and ground rules for PPG and steering group up to date? If they are changed, do all PPG members know?
• Do you need to recruit more members to your PPG?
• Review advertising and marketing of PPG. Consider the following:
  
  • Website
  • Notice boards
  • Patient leaflets
  • New patient registration forms
  • Sign up forms handed out by clinicians and reception 

• Review process for registering interest in PPG. Consider the following:•    How to word consent forms – what are patients signing up to, how often will they be contacted and where will this information be logged?
  
  • How often and who will update the information?
  • How can patients change their mind and opt out of PPG communications?  

• Review processes for gathering and acting on feedback and how this can be shared with PPG. Consider the following:

  • Friends and Family Test
  • Google reviews
  • NHS Choices
  • Practice website
  • Complaints and significant events   
• Review processes for communicating PPG activity with wider patient population.  Consider the following:
  
  • ‘you said… we did’ notice board
  • Website
  • Patient leaflet
  • Newsletter