Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. With the new GP contract, practice staff working across multiple locations and the recent move to more remote consultations, effective complaints handling across the primary care network is important. This presentations below covers:
- Managing complaints: the medico-legal issues that can arise and what your practice or group can do to minimise the risk of getting a complaint from patients
- Regulation and ethical standards: the NHS complaints procedure and your obligations
- Clinical negligence and medico-legal support: using lessons learned as a driver for change and improvement.