Supporting best practice in leadership, management and finance
The following guide provides suggestions about the issues practices might wish to discuss with CQC inspectors as part of their phone call.
The key to ensuring your CQC inspection goes smoothly is thorough preparation. Practice manager Fionnuala O'Donnell pulls together key guidance and provides downloadable checklists and tips to help you prepare.
Medeconomics provides a list of evidence practices could use to demonstrate they meet the CQC's key lines of enquiry during an inspection.
During a CQC inspection the inspectors will want to talk to staff to assess whether they understand the practice's policies, procedures and overarching strategy.
Below is a list of the documentation that CQC may ask to see during your inspection, it will save stress on the day if you have a folder of copies of these documents ready.
The CQC will expect practices to have policies and procedures in place for almost every eventuality. Practices can use this checklist to ensure they have correct policies in place and that they are all up-to-date.
CQC inspectors are likely to want to look at your HR folders and records to check that you can evidence your HR and recruitment policies.
Ahead of your CQC inspection it is a good idea to check that everything is in order around your premises.
The CQC has said that it will assess the use of triage apps and systems in GP practices as part of its inspections in future.
GP Fees Database
Private and professional fees for GP work and NHS payment information
Links to key guidance for GP practices in an easy-to-search table
Regional breakdown of average rates charged by locum GPs
Key job descriptions to download and adapt for use in your practice
Advice on key practice management tasks listed in a handy A-Z format
Key guidance, downloadable checklists and tips to help prepare staff